Resident Satisfaction
Our commitment is to be the leader in creative, supportive and safe homes where seniors can lead quality lives.
Each year residents participate in a satisfaction survey conducted by Unifocus, a third-party company specializing in customer-centred surveys tools.
2018 Survey Results
- 94% of residents said they feel at home in their in their Bria Communities seniors residence.
- 95% of residents said they would recommend Bria Communities to family and friends.
- Residents rate our staff in the top 7% (93rd percentile.)
Our Response
We believe it is our responsibility to understand each aspect of our business—our successes as well as areas that need improvement. Download this document to read more about how each seniors living residence in the Bria family responded to concerns raised by residents on their surveys.