94% of our residents say they are happy in their Bria Communities home.

Resident Satisfaction

Our commitment is to be the leader in creative, supportive and safe homes where seniors can lead quality lives.

Each year residents participate in a satisfaction survey conducted by Unifocus, a third-party company specializing in customer-centred surveys tools.

2018 Survey Results

  • 94% of residents said they feel at home in their Bria Communities seniors residence.
  • 95% of residents said they would recommend Bria Communities to family and friends.
  • Residents rate our staff in the top 7% (93rd percentile.)
This is a happy place to be and all the staff are kind and wonderful. - Resident, Sunridge Gardens I love it here and always recommend it to anyone who asks! I feel very comfortable and at home! -Magnolia Gardens Resident I have gone from being an old woman to a woman with vitality and interest in life. - Resident, The Waterford I thought I would hate leaving my home and moving into a different lifestyle. The staff are absolutely wonderful and the residents are friendly. I love it! -Wexford Resident

Our Response

We believe it is our responsibility to understand each aspect of our business—our successes as well as areas that need improvement. Download this document to read more about how each seniors living residence in the Bria family responded to concerns raised by residents on their surveys.